REFUND POLICY

FEES & CHARGES

All fees and charges are fully disclosed at time of purchase and are listed on the course page and on our home page.

A. Payments: Payments may be made by credit card (MasterCard or Visa), via Stripe or by direct deposit. Payment plan options are also offered on the website.

B. A student is not considered to be enrolled in a course and therefore not eligible to access course material until the required fee is paid. All fees and charges are in Australian dollars. Available payment methods are outlined below:

Credit card (Mastercard or Visa): Credit card payments are available via our website.

Direct deposit: Payments can be made by depositing funds into AHCA’s nominated bank account. The student's full name should be used as the payment reference.

For direct deposit details, please contact us at info@accreditedhealthcoaching.com.au.

REFUND POLICY

Course transfers or deferral:

If you are booked into an AHCA course and wish to transfer to a different date, course or defer, there is no fee.

We do require confirmation in writing of your request : email us at info@accreditedhealthcoaching.com.au

If you are on a payment plan, any credit will be transferred towards the future course, less the administration fee, if applicable.

Refund requests:

As our courses are digital, we are unable to issue a full refund once logins have been issued and course material has been made available. We will consider a 50% refund less administration fees (stripe/paypal) for those who have not yet participated in the live webinar component. All refund requests must be in writing (via email). Please email info@accreditedhealthcoaching.com.au stating the course you are enrolled in, the starting date, and your intent to cancel enrolment.

A) A 50% refund (less paypal/stripe fees) of the course fee (or payments made to date if on a payment plan) will be given if we receive the refund request at least two weeks before the start of the course. Exceptions are payments made via PayPal which incur 2.9% of course fee paid.

B) No refund of the course fee will be given for courses that are fully self paced.

Refund policy once course has commenced:

No refund is available once the course has commenced and course material has been made available. You may however defer the course, join the next course intake or upgrade the course.

However, if we cancel a course in which you have enrolled, a full refund of all fees paid will be provided.

POLICY UPDATES

This Policy may change from time to time and is available on our website.

REFUND POLICY COMPLAINTS AND ENQUIRIES

For general enquiries or complaints about our refund policy, or for any other website-related information, please contact us via info@accreditedhealthcoaching.com.au